Carl Bowles
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I’m an experienced leader who loves tackling challenges and making things better. I’ve done this in Energy, Telecoms, BPO, and Airlines.
I’m all about inspiring teams to deliver great results while driving changes that save money, improve customer experiences, and keep employees happy.
Problem-solving is my thing, and I’m passionate about helping teams grow and thrive. At the heart of it all, I’m focused on building clear, accountable, and engaged cultures that set everyone up for success.
Graeme Fenwick
A highly influential, innovative and customer-focused Head of Service Operations with excellent strategic planning skills, vast transformational change expertise and record of delivering continuous performance improvements and service excellence in multi-channel multi-site contact centres in Energy, Media, Telecoms, Transport and Banking sectors
Dominic Steel
A highly analytical, commercial manager, who has a balanced approach, enjoys a challenge and gets results.Has extensive experience in the contact centre industry: planning, improving and costing contact centre solutions, implementing IT and telecoms systems change, driving strategic decision-making, bid support and negotiating supplier agreements.Has delivered in many sectors: food delivery, utilities, telecoms, media, retail and travel - in both client and supplier side capacities.
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