Interim & Statement of Work

Full programme
leadership.
Fully accountable.

Energyze Consulting provides dedicated interim transformation leadership and fixed-scope SOW engagements to UK energy and utilities clients, structured as a genuine B2B contract, outside IR35, with personal delivery by the principal.

Discuss a Requirement
Engagement Structures

Shaped around your programme

Full interim and SOW engagements suit major transformation programmes requiring dedicated senior leadership over a defined period.

Programme Leadership

Programme or Transformation Director

4–5 days/week · defined programme term

Full senior accountable owner for a transformation programme: board reporting, cross-functional leadership and external stakeholder management. Energyze takes the role, not advisory support.

Statement of Work

Fixed-Scope Delivery

Milestone-based · agreed outputs

A clearly scoped piece of work delivered for a fixed fee: TOM design, service recovery plan, operating model blueprint, diagnostic review. Outcome defined upfront; priced accordingly.

Embedded Interim

Workstream or Tribe Lead

3–5 days/week · alongside your teams

Embedded into your programme structure to lead a specific workstream or operational area. Responsible for managing contractors, reporting into your governance, and accountable for milestones.

Contracting: All engagements structured as B2B contracts via Energyze Consulting Ltd, outside IR35. Day rate and SOW fixed-fee structures available. Contact us to discuss your requirement.
Specialisms

What Energyze Consulting delivers

All engagements focus on operational transformation and service leadership in energy, utilities, and regulated industries.

01

Target Operating Model

Design and implementation of new operating structures, integration of field and office functions, skills mapping aligned to performance targets, through to operational handover.

02

Service Recovery

Rapid diagnosis and recovery of underperforming operational areas. Proven track record of delivering material debt reduction and significant NPS improvement within months of engagement.

03

Regulatory Programmes

Senior responsible ownership for compliance-led programmes including Smart Metering, Prepayment and Off-Gas, with direct experience of OFGEM-mandated targets and reporting.

04

Organisational Integration

Bridging field and office functions, integrating acquired or merged teams, redesigning governance structures, and sustaining performance post-change.

05

Workforce & Workflow Management

Design and deployment of contact centre and operational workforce management solutions incorporating AI, automation, and task-based routing at scale.

06

Digital & Automation Strategy

Developing and embedding digital channel and automation strategies across customer operations, from business case through to operational delivery.

Outcomes

Energy & utilities. Delivered.

Recent and representative outcomes from Energyze Consulting engagements and prior Director-level roles in the UK energy sector.

Major UK Energy Retailer
Retained transformation engagement · ongoing
Rapid Recovery
significant debt reduction achieved within five months through targeted service recovery programme
Large-Scale Programme
Prepayment CRM & systems scope delivered ahead of Smart Meter migration, with material financial and compliance impact
TOM
designed and delivered, integrating field and office teams under a new Universal Agent operating model
Major UK Energy Supplier
Director of Customer Contact · senior leadership role
Cost Reduction
significant recurring annual savings with substantial FTE reduction through transformation and automation
+19pts NPS
customer satisfaction improved in 12 months; regulatory published complaints position from bottom to mid-table
+19% target
above plan on Smart Metering appointment strategy
Why Energyze

What makes this different

Every engagement, whether interim, SOW or fractional, is delivered on the same principles.

01

You engage a business

Energyze Consulting takes accountability for outcomes, not just hours delivered. The engagement is a B2B contract, not a staffing arrangement or body-shop placement.

02

Senior-led. Associate-backed.

Every engagement is led personally by the principal, Carl Bowles. Where the scope or pace of a programme calls for additional resource, Energyze draws on a carefully selected network of experienced associates, each with deep sector credentials in their own right.

03

Sector depth

Energyze works exclusively in energy, utilities, and regulated services. The regulation, the stakeholder landscape, and the commercial context are already understood.

04

Clean contracting

  • B2B contract via Energyze Consulting Ltd
  • Outside IR35. No ambiguity.
  • Scoping conversation within 24 hours
  • Availability discussed at first conversation
  • Day rate, SOW or retainer structures
05

Live sector insight

Energyze brings current best practice from live energy sector engagements, not just accumulated experience from previous roles.

06

Flexible scope

From embedded workstream lead to full programme director, shaped around what you need. Associates available to support where scope or pace demands it.

E

Ready to discuss your programme?

Tell us what you need to deliver. We will advise on the right interim or SOW structure and move quickly.

Email Carl Directly +44 7957 736712
Fractional Leadership

Director-level
expertise.
The days you need it.

A fractional engagement gives your organisation access to senior transformation leadership for a defined number of days per week, without the cost or commitment of a full-time hire. B2B contract, outside IR35.

Discuss Fractional Options
Engagement Structures

Shaped around what you need

Fractional engagements flex to match your requirement, from light-touch governance to near-full-time programme leadership.

Strategic Oversight

Board-Level Advisory

1–2 days/week · ongoing retainer

ExCo or senior-level input, programme governance, and challenge function. For organisations with delivery resource in place who need senior strategic direction and accountability overhead.

Active Leadership

Fractional Programme Director

2–3 days/week · ongoing retainer

Hands-on programme leadership with direct team accountability for defined days. Energyze takes ownership of delivery against agreed milestones. This is leadership, not advisory support.

Fixed Scope

Project Sprint

4–12 weeks · defined deliverable

A short, intensive engagement around a specific output: TOM blueprint, service recovery plan, operating model design or diagnostic review. Fixed timeline, clear deliverable.

Contracting: All engagements structured as B2B contracts via Energyze Consulting Ltd, outside IR35. Monthly retainer and day rate structures available. Contact us to discuss days per week and scope.
Why Fractional

Why fractional rather than a traditional interim?

A fractional engagement through Energyze is structured differently to a day-rate interim. Those differences matter.

01

You engage a business

Energyze takes accountability for outcomes, not just hours. B2B contract. Not a staffing arrangement.

02

Cost efficiency

Access Director-level expertise for the days you actually need. If two days delivers the outcome, you pay for two. Not five.

03

Live sector insight

Multi-client perspective. Current best practice from live energy sector engagements, not just accumulated experience.

04

Clean contracting

  • Scoping conversation within 24 hours
  • Availability discussed at first conversation
  • Scale up or down without renegotiating
  • B2B contract, outside IR35
  • No hiring process, no notice period
05

Scalable commitment

Engagements flex up or down as programme demands change, without renegotiating an employment contract.

06

Senior-led. Associate-backed.

Every engagement led personally by Carl Bowles. Associates available where scope or pace demands additional resource, each with deep sector credentials.

Track Record

Outcomes that speak for themselves

Representative outcomes from Energyze Consulting engagements and prior Director-level roles in the UK energy sector.

Major UK Energy Retailer
Retained transformation engagement · ongoing
Rapid Recovery
significant debt reduction achieved within five months through targeted service recovery programme
Large-Scale Programme
Prepayment CRM & systems scope delivered ahead of Smart Meter migration, with material financial and compliance impact
TOM
designed and delivered integrating field and office teams under a new Universal Agent operating model
Major UK Energy Supplier
Director of Customer Contact · senior leadership role
Cost Reduction
significant recurring annual savings with substantial FTE reduction through transformation and automation
+19pts NPS
customer satisfaction improved in 12 months; regulatory complaints position from bottom to mid-table
+19% target
above plan on Smart Metering appointment strategy
E

Interested in a fractional engagement?

Tell us what you need and your preferred commitment level. We will propose the right structure within 24 hours.

Email Carl Directly +44 7957 736712
Meet the Team

Experienced leaders.
Real sector depth.

Experienced leaders who have delivered transformative change across energy, utilities, telecoms, and regulated service businesses. Every engagement brings deep sector expertise and a proven track record.

Carl Bowles
Carl Bowles
Director
Energy · Utilities · Telecoms · BPO · Airlines

An experienced leader who thrives on tackling complex challenges and making organisations better. Carl has delivered transformative change across Energy, Telecoms, BPO, and Airlines, inspiring teams to deliver great results while driving changes that save money, improve customer experiences, and keep employees engaged.

Problem-solving is at the heart of what Carl does, with a passion for helping teams grow and thrive. He is focused on building clear, accountable, and engaged cultures that set everyone up for success.

Core Strengths
  • Target Operating Model design & delivery
  • Service recovery & operational turnaround
  • Regulatory programme leadership
  • Organisational integration & change
  • Workforce & workflow management
  • Digital & automation strategy
Outside IR35InterimFractionalTOMService RecoveryRegulatory
Graeme Fenwick
Graeme Fenwick
Associate
Energy · Media · Telecoms · Transport · Banking

A highly influential, innovative and customer-focused Head of Service Operations with excellent strategic planning skills, vast transformational change expertise and a record of delivering continuous performance improvements and service excellence.

Graeme brings deep multi-channel, multi-site contact centre experience across Energy, Media, Telecoms, Transport and Banking, with a consistent track record of turning complex operational challenges into measurable, sustained improvements.

Core Strengths
  • Strategic planning & transformational change
  • Multi-channel, multi-site contact centre leadership
  • Continuous performance improvement
  • Service excellence delivery
  • Cross-sector operational leadership
Contact CentreTransformationEnergyTelecomsMulti-site
Dominic Steel
Dominic Steel
Associate
Utilities · Telecoms · Media · Retail · Travel

A highly analytical, commercial manager with a balanced approach who enjoys a challenge and gets results. Dominic has extensive experience in the contact centre industry: planning, improving and costing contact centre solutions, implementing IT and telecoms systems change, and driving strategic decision-making.

With expertise spanning bid support and negotiating supplier agreements, Dominic has delivered in many sectors including food delivery, utilities, telecoms, media, retail and travel, in both client and supplier-side capacities.

Core Strengths
  • Contact centre planning, costing & optimisation
  • IT & telecoms systems implementation
  • Strategic decision-making & bid support
  • Supplier negotiation & agreements
  • Client & supplier-side delivery experience
CommercialAnalyticsContact CentreIT SystemsUtilities
Ian Curran
Ian Curran
Associate
Energy · Utilities · AI Strategy & Governance · Product Development

An accomplished senior Customer and Change leader with deep expertise across the domestic and business energy markets, now extending that foundation into AI strategy, governance and product development. As Head of Customer Operations at Budget Energy NI, Ian leads operational customer teams within a Utility Regulator-governed environment, translating regulatory complexity into practical, customer-centric outcomes.

Recently qualified as a Chief AI Officer (with Distinction), Ian has launched Probari, an AI assurance and accountability platform designed to help organisations not just deploy AI but answer for it. A six-stage assured chain with hash-chained lineage and tier-driven approval, sharpening hands-on capability in AI strategy, governance frameworks and end-to-end product development.

Core Strengths
  • Customer operations in regulated energy environments
  • AI strategy, governance & assurance frameworks
  • Regulatory complexity & compliance delivery
  • Change leadership in fast-growth businesses
  • End-to-end product development
  • Stakeholder engagement at all levels
EnergyAI StrategyAI GovernanceCustomer OpsRegulatoryChief AI Officer
Interested in engaging the team?
Interim, SOW, and fractional engagements available across energy and utilities.
Get in Touch